Return Eligibility
To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them. Certain types of goods are exempt from being returned, such as personalized items or items marked as final sale. If you are unsure whether your item is eligible for return, please contact us for clarification.
Return Request Process
To initiate a return, you must email us at [email protected] within 14 days of receiving your order. In your email, please include your order number, the item(s) you wish to return, and the reason for the return. We will respond to your request within 3 business days with further instructions on how to proceed.
Return Shipping Costs
Customers are responsible for the cost of return shipping unless otherwise agreed upon in writing. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item. If we agree to cover the return shipping costs, we will provide you with a prepaid shipping label.
Refund Processing Time
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Please note that depending on your bank or credit card company, it may take additional time for the refund to reflect in your account.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item for a different size or color, you must return the original item and place a new order for the desired item. Follow the return request process outlined above to initiate your return, and then proceed with a new purchase for the exchange item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected]. We may request photos of the damage for our records. If the item is confirmed to be damaged or defective, we will provide a full refund or replacement at no additional cost to you. Please report any issues within 7 days of receiving your order to ensure a timely resolution.
Contact Information
If you have any questions about this Return and Refund Policy or need assistance with a return, please reach out to us via email at [email protected]. We are here to help and will respond to your inquiries as quickly as possible. Thank you for shopping with us at vibrantdisclosures.com.